SMS Terms of Service

1. Program Overview 

These SMS Terms of Service ("SMS Terms") apply to the text messaging program offered by Greater Philadelphia Alliance Social Services (GPASS). The program is called GPASS Text Alerts and sends messages from 215-456-1665. By opting in, you agree to these SMS Terms and to our Privacy Policy.

2. Types of Messages You Will Receive 

When you opt in, you may receive the following types of text messages from GPASS: 

• Appointment reminders and confirmations, including scheduling, rescheduling, and cancellation notices
• Service and case updates, such as status updates and requests for documents or information
• Program and event announcements, such as workshops, classes, and community events
• Customer service messages in response to your questions

We will not send messages unrelated to the program described above.

3. Opting In and Message Frequency 

You can opt in by texting JOIN to 215-456-1665 / checking the SMS consent box on our website form / giving verbal or written consent to our staff. You will receive a confirmation text when you join. Consent to receive text messages is not a condition of receiving any service or making any purchase. Message frequency varies. 

4. Message and Data Rates 

Message and data rates may apply. GPASS does not charge for text messages, but your mobile carrier's standard messaging and data rates apply. Check your mobile plan for details. Mobile carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission from your carrier. 

5. How to Unsubscribe (STOP) 

You can cancel the SMS program at any time. Text STOP to 215-456-1665. You can also reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message. After you text STOP, we will send one final message confirming that you have been unsubscribed. You will not receive any further messages unless you opt in again. To rejoin, text JOIN to 215-456-1665 or sign up again as you did originally .  

6. Help and Customer Support (HELP) 

For help, text HELP to 215-456-1665. You will receive a reply with our contact information and how to unsubscribe. You can also contact us directly:

Phone 

215-456-1665

Email  

rcofield@gpasspa.org 

Hours  

Monday–Friday, 9:00 a.m.–5:00 p.m. ET  

Mailing address  

4943 North 5th Street

Philadelphia, PA 19120 

7. Privacy, Eligibility, and Changes 

Privacy. We respect your privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except service providers that help us deliver messages. See our Privacy Policy for details. 

Eligibility. You must be at least 18 years old, or have permission from a parent or guardian, and be the account holder or authorized user of the mobile number you enroll. 

Changing your number. If you change or cancel your mobile number, text STOP from that number first, so messages are not sent to a new owner. 

Changes to these terms. We may update these SMS Terms from time to time. Changes take effect when posted on this page. Continuing to receive messages after a change means you accept the updated terms.

Last updated: 11/10/26